Fulfillment Force / Special Markets Invoicing: Open accounts invoiced, net 30. On a weekly basis, Fulfillment Force will mail (1) copy of each invoice to billing party, along with tracking numbers for all shipments of previous week. Credit card, COD and prepay accounts will also receive invoices weekly. Overdue Accounts: Billing customer will receive phone and/or email notification of overdue accounts at 45 days. At 60 days we must cease shipping on the account until the situation is resolved. Order Processing: All in-stock orders are processed within 2 business days of order approval. Billing customer will be advised via email of any backordered products. Drop-Shipments: All orders are shipped via UPS Ground, insured, or equivalent. All items are overpacked in clean cardboard. There is no accompanying invoice or packing slip. Fulfillment Force address and phone information appear on the shipping label to facilitate delivery. Shipping status and tracking information will be emailed to all clients providing a company email address. Multiple-Item Shipments: Multi-item orders shipping to the same location are overpacked for security and freight savings. Wholesale Shipments: $2500 minimum order size, even case quantities. Product shipped in retail cartons, palletized and wrapped. To prevent claim denials, receiver responsible for verifying count and condition of shipment before signing delivery notice. Call or Allow at least four weeks for delivery unless previously forecasted. Express Shipments: UPS Next Day Air, UPS 2nd Day Air and UPS Standard to Canada are available upon request. Orders must be received by 12:00 EST to ship the same day. Actual freight costs will be applied. International Orders: Are not currently permitted. Returns: Only product in new condition and in original decorative packaging will be accepted for credit or exchange. All returns must be pre-authorized. Customer pays 2-way freight (out and back) and up to a 15% restocking fee. Defective Product: Will be replaced within 15 days of sale. Contact customer service to arrange shipment. Fulfillment Force will issue a call-tag for return of defective merchandise or customer may return another method at their expense. Replacements will not be issued until defective unit is returned. Fulfillment Force will ship replacement at no additional cost. Damaged Product: Will be replaced as soon as shipping claim is resolved. Contact customer service to initiate damage claim. Fulfillment Force will ship replacement at no additional cost. Warranty: Manufacturer’s warranties apply on all products ************************************************************ |
3399 S Lakeshore Drive Saint Joseph, MI 49085 PH: 269-982-7410 FX: 269-982-7411 |