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Our Full Brochure

Fulfillment Force is a full service fulfillment facility located in Saint Joseph, Michigan - just 75 miles NE of Chicago. We employ a fully trained and flexible staff to provide exceptional service to our customers.

Our primary strength is in providing excellent and immediate fulfillment for a variety of projects: business-to-business, business-to-consumer, e-business fulfillment, company stores, catalog fulfillment and general warehousing and inventory control. We have an intense commitment to customer service and routinely "over deliver" to our customers.

A proactive approach to understanding the aspects of each and every project before we begin is essential, so that processes can be developed for that particular project. Every step is examined and a procedure is put in place to minimize cost for our clients and ourselves, and to reduce the possibility for error.

Put the Force of effective Fulfillment behind your next project!




Affordable Telemarketing Services
Full service Call Center facilities with inbound/outbound telemarketing services ideal for lead generation/qualification, customer service, product sales, sales support services, specialized needs and more.

  • Program test through rollout
  • Turn-key resources

 

Call Center Inbound and Outbound Services

  • Trained operators
  • Flexible Scheduling
  • Interactive voice retrieval
  • Internet Access
  • Enhanced telecommunications services

 

Lead Generation and Support Services

  • Customized Programs
  • Product sale
  • Market Information
  • Inquiry handling

 

Sales & Customer Service Support Order Processing

Phone Order Processing

  • Order taking, review, and audit to assure complete compliance and satisfaction.
  • Services from call to fulfillment.
  • Processing and data entry.
  • Fully trained staff assures excellence in customer service.

Payment Processing

  • MasterCard
  • VISA
  • Purchase Order Invoicing
  • Checks and money orders.

Accounting and Administration
Our dedicated staff assures that your project is properly administered, tracked, documented and invoiced. Accurate, timely reports keep you fully informed each step of the process.

Data Management
Computer data entry and tracking operations are managed on-site. Multi-level security of records is assured and daily backups provide further protection. Standard or customized programming is employed for each project to ensure all program elements are properly recorded and verified.

Customized Reports
Reporting is prompt, thorough, and accurate. Standard and/or customized reports are designed to meet each client's needs, and may be electronically delivered.

Customer Service
Live operators are fully trained on each product. Program records are maintained online throughout each project for quick response to information requests.

Inventory Control
From first receipt through delivery, inventory is carefully recorded, monitored and carefully tracked.

Consultation/Specialized Services

  • Incentive & promotional merchandise
  • Internet programs and redemption options
  • Process development
  • Strategic planning/execution
  • List development
  • Package design
  • Postal regulations
  • Inquiry tracking
  • Coupon and rebate programs
  • Creative and Production support
  • Internet/Interactive programs
  • Third party billing options.


Fulfillment Force
3399 S Lakeshore Drive
Saint Joseph, MI 49085
PH: 269-982-7410
FX: 269-982-7411