Call Center Services
Affordable Telemarketing Services
Full service Call Center facilities with inbound/outbound telemarketing services ideal for lead generation/qualification, customer service, product sales, sales support services, specialized needs and more.
- Program test through rollout
- Turn-key resources
Call Center Inbound and Outbound Services
- Trained operators
- Flexible Scheduling
- Interactive voice retrieval
- Internet Access
- Enhanced telecommunications services
- Toll-free and dedicated line support available
Lead Generation and Support Services
- Customized Programs
- Product sale
- Market Information
- Inquiry handling
Mail Center Services
Affordable Direct Mail Production Services
- Mailpiece consulting and design
- Mailpiece assembly
- Direct Imprinting
- Automated barcoding/sorting
- CASS Certified ZIP+4 address cleaning
- Ink jet imaging and addressing
- List management
- Metering - cost accounting
- Labeling
- Use our indicia or yours
Sales & Customer Service Support Order Processing
Phone Order Processing
- Order taking, review, and audit to assure complete compliance and satisfaction.
- Services from call to fulfillment.
- Processing and data entry.
- Fully trained staff assures excellence in customer service.
Internet Order Processing
- Interface directly with your shopping cart program or receive emailed orders or database files.
- Verify credit card authorization to your standards.
- Update order system with package tracking numbers.
- Complete report summary of day's activity.
Payment Processing
- MasterCard
- VISA
- Purchase Order Invoicing
- Checks and money orders.
- Can add methods as required.
Program Management
Accounting and Administration
Our dedicated staff assures that your project is properly administered, tracked, documented and invoiced. Accurate, timely reports keep you fully informed each step of the process.
Data Management
Computer data entry and tracking operations are managed on-site. Multi-level security of records is assured and daily backups provide further protection. Standard or customized programming is employed for each project to ensure all program elements are properly recorded and verified.
Customized Reports
Reporting is prompt, thorough, and accurate. Standard and/or customized reports are designed to meet each client's needs, and may be electronically delivered.
Customer Service
Live operators are fully trained on each product. Program records are maintained online throughout each project for quick response to information requests.
Inventory Control
From first receipt through delivery, inventory is carefully recorded, monitored and tracked. We can notify customer of low level warnings, and/or handle all purchasing functions internally.
Specialized Services
- Incentive & promotional merchandise
- Internet programs and redemption options
- Process development
- Strategic planning/execution
- List development
- Package design
- Postal regulations
- Inquiry tracking
- Coupon and rebate programs
- Creative and Production support
- Internet/Interactive programs
- Third party billing options.
Warehouse Services
Warehousing
Full service warehouse and fulfillment facility located in Benton Harbor, Michigan - just 75 miles NE of Chicago. We employ a fully trained and flexible staff to provide exceptional and prompt service to our customers.
- Heated, Security monitored, Insured
- Bulk, rack and bin storage available
- Segregated and Clearly marked picking areas
- All orders double checked prior to packing
Assembly
Today's customer requires services that many manufacturers and distributors cannot handle, such as including flyers or brochures with a shipment, combining items from multiple sources. We specialize in meeting such demands.
- Trained, supervised staff
- Single item, bulk or overpack shipments
- Light manufacturing with full bill of material control
- Personalized packaging
- Gift wrapping
- Serial number tracking
Shipping
- Daily UPS, FedEx and USPS pickups
- Motor freight on demand
- Prepaid or third-party billing
- Tracking number reporting and tracing
Call Center Services
Affordable Telemarketing Services
Full service Call Center facilities with inbound/outbound telemarketing services ideal for lead generation/qualification, customer service, product sales, sales support services, specialized needs and more.
- Program test through rollout
- Turn-key resources
Call Center Inbound and Outbound Services
- Trained operators
- Flexible Scheduling
- Interactive voice retrieval
- Internet Access
- Enhanced telecommunications services
- Toll-free and dedicated line support available
Lead Generation and Support Services
- Customized Programs
- Product sale
- Market Information
- Inquiry handling
Mail Center Services
Affordable Direct Mail Production Services
- Mailpiece consulting and design
- Mailpiece assembly
- Direct Imprinting
- Automated barcoding/sorting
- CASS Certified ZIP+4 address cleaning
- Ink jet imaging and addressing
- List management
- Metering - cost accounting
- Labeling
- Use our indicia or yours
Sales & Customer Service Support Order Processing
Phone Order Processing
- Order taking, review, and audit to assure complete compliance and satisfaction.
- Services from call to fulfillment.
- Processing and data entry.
- Fully trained staff assures excellence in customer service.
Internet Order Processing
- Interface directly with your shopping cart program or receive emailed orders or database files.
- Verify credit card authorization to your standards.
- Update order system with package tracking numbers.
- Complete report summary of day's activity.
Payment Processing
- MasterCard
- VISA
- Purchase Order Invoicing
- Checks and money orders.
- Can add methods as required.
Program Management
Accounting and Administration
Our dedicated staff assures that your project is properly administered, tracked, documented and invoiced. Accurate, timely reports keep you fully informed each step of the process.
Data Management
Computer data entry and tracking operations are managed on-site. Multi-level security of records is assured and daily backups provide further protection. Standard or customized programming is employed for each project to ensure all program elements are properly recorded and verified.
Customized Reports
Reporting is prompt, thorough, and accurate. Standard and/or customized reports are designed to meet each client's needs, and may be electronically delivered.
Customer Service
Live operators are fully trained on each product. Program records are maintained online throughout each project for quick response to information requests.
Inventory Control
From first receipt through delivery, inventory is carefully recorded, monitored and tracked. We can notify customer of low level warnings, and/or handle all purchasing functions internally.
Specialized Services
- Incentive & promotional merchandise
- Internet programs and redemption options
- Process development
- Strategic planning/execution
- List development
- Package design
- Postal regulations
- Inquiry tracking
- Coupon and rebate programs
- Creative and Production support
- Internet/Interactive programs
- Third party billing options.
Warehouse Services
Warehousing
Full service warehouse and fulfillment facility located in Benton Harbor, Michigan - just 75 miles NE of Chicago. We employ a fully trained and flexible staff to provide exceptional and prompt service to our customers.
- Heated, Security monitored, Insured
- Bulk, rack and bin storage available
- Segregated and Clearly marked picking areas
- All orders double checked prior to packing
Assembly
Today's customer requires services that many manufacturers and distributors cannot handle, such as including flyers or brochures with a shipment, combining items from multiple sources. We specialize in meeting such demands.
- Trained, supervised staff
- Single item, bulk or overpack shipments
- Light manufacturing with full bill of material control
- Personalized packaging
- Gift wrapping
- Serial number tracking
Shipping
- Daily UPS, FedEx and USPS pickups
- Motor freight on demand
- Prepaid or third-party billing
- Tracking number reporting and tracing